Terms of Service

Last updated: September 2026

QuotePlug (quoteplug.io) is run by Spoon Seller LLC, 110 Coliseum Crossing #5392, Hampton, VA 23666.

For customers asking for a quote

It's an estimate

The price you see is an estimate, not a bill. The towing company confirms the final price and can change it based on what they find when they arrive — the estimate says how.

A request isn't a booking

Sending a request doesn't guarantee a tow. The towing company looks at it and says yes or no. If you're in danger, call 911.

How long they have to answer

The company has a limited time to answer: 15 minutes for a right-now request, and until about an hour before your chosen time for a scheduled one (never less than 15 minutes, never more than 24 hours). If they don't answer in time, we tell you by text if you asked for text updates; either way, call them or ask for a new quote.

Texts

We text you about your request only if you tick the “text me updates” box — see the Privacy Policy. Reply STOP to stop.

For towing companies

Your prices, your area, your word

• You set your prices, service area, and contact details, and you're responsible for them.
• When you accept a request, you're agreeing to honor the estimate the customer saw, subject to the changes your own disclaimer allows.
• Customer details may only be used to do the job they asked for.
• Unanswered requests expire on the timetable above; the customer is told.

Your subscription

• Your first 30 days are free and nothing is charged when you sign up. A card is required so there's no interruption when the trial ends.
• There is no setup fee. On day 31 you're charged your first month, then your monthly fee every month until you cancel. After your trial converts you can switch to annual billing from your dashboard — two months free each year.
• The founding rate ($39/month) applies to the first 25 companies and stays yours for as long as you remain subscribed without a break. After that, the standard rate is $59/month. We give 30 days' notice before changing the standard rate.
• Cancel any time from your dashboard (Manage billing). Cancel before day 31 and you pay nothing. After that, your plan ends at the end of the period you've paid for; we don't refund partial periods.
• Guarantee: if your widget is installed and you receive zero quote requests in your first 60 days, we refund your first two paid months.
• If a payment fails, we'll email you and keep your widget working while your card is retried. If it keeps failing, we pause your widget until it's fixed.

Texts and emails to you

If you give us a mobile number, we text it about your account: new quote requests (one per request), missed requests, and sign-in links when you ask for one. We email your contact address about the same things plus billing. Message frequency depends on how many quotes you get. Message and data rates may apply.

• Text STOP to the number you get alerts from to stop texts; you'll get one confirmation and nothing more. To turn texts back on, email support@quoteplug.io. Alerts then go by email only.
• Text HELP for help, or email support@quoteplug.io.
• Agreeing to texts isn't required to use QuotePlug — you can choose email alerts instead.
• Carriers are not liable for delayed or undelivered messages.
• If you have any questions about privacy, please read our Privacy Policy.

Message list

By using QuotePlug, you agree that the message types below may be sent when they apply:

• tow company — A customer sends a new quote request, and the company receives the request details so it can accept or decline. Sent by text or email. One per request. Reply STOP to stop, HELP for help. The consent wording is: “Text new quote requests to any phone number listed above. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Consent is not a condition of service.”
• tow company — A request runs out of time before the company answers, and the company is told it was missed. Sent by text or email. One per request. Reply STOP to stop, HELP for help. The consent wording is: “Text new quote requests to any phone number listed above. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Consent is not a condition of service.”
• tow company — A company asks for a dashboard sign-in link, and QuotePlug sends a one-time link. Sent by text or email. Sent only when needed. Reply STOP to stop, HELP for help.
• customer — A towing company accepts, declines, sends an arrival ETA, marks finished, or misses the customer's request. Sent by text or email. At most 5 per request. Reply STOP to stop, HELP for help. The consent wording is: “Text me updates about this request from the towing company via QuotePlug — when they accept, decline, head your way with an ETA, or finish it, or if it runs out of time. Up to 5 texts per request; message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Not required to get a quote — leave this unchecked and the towing company will call you instead.”
• customer — A towing company accepts the customer's request and offers online payment for the quoted amount. Sent by email. One per request. Reply STOP to stop, HELP for help.
• tow company — A billing event needs the company's attention, including checkout confirmation, trial reminders, failed payments, or account changes. Sent by email. Sent only when needed. Reply STOP to stop, HELP for help.
• platform owner — QuotePlug detects an operational billing or alert-delivery problem that needs the platform owner to review. Sent by text or email. Sent only when needed. Reply STOP to stop, HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

What we promise, and what we don't

QuotePlug is provided as is. Estimates depend on map and messaging services we don't control, and they can be down. We're not responsible for jobs lost because a message was late or an estimate was wrong, and our total responsibility to you is limited to what you paid us in the three months before the problem. These terms are governed by Virginia law, and any dispute goes to the state or federal courts in Virginia.

Ending things

Either of us can end this at any time. Email support@quoteplug.io if you want your business data deleted after you cancel.